Cury, Dessy Anmiana (2021) ANALISIS KUALITAS PELAYANAN KOPERASI TERHADAP TINGKAT KEPUASAAN ANGGOTA ( Studi Kasus Pada Koperasi Ikatan Mitra Usaha Cileunyi ). Skripsi (S1) thesis, Institut Manajemen Koperasi Indonesia.
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Abstract
Dessy Anmiana Cury (2021) Analysis of Cooperative Services on Member Satisfaction Levels (Case Study on Cileunyi Business Partner Association Cooperatives). under the guidance of Mr. Dadan Hamdani, S.E., M.M. The KSU of the Cileunyi Business Partners Association is registered in legal entity No. NO.07.09/BH/518-KOP/IV/2009 in carrying out the business activities of KSU, the Cileunyi Business Partners Association is managed by 3 administrators, 8 employees and 2 advisors. The Business Units run by KSU Cileunyi Business Partners Association, basic food units, savings and loan units, and online electricity payment counter units. Low transactions at the counter unit and payments related to members of the payment counter unit at KSU Cileunyi Business Partners Association in serving the needs of members and then completeness. Service on the new unit runs for one year. Furthermore, transactions at the counter unit and electricity payments, BPJS payments and digital payments. The counter and payment unit was established at the KSU of the Cileunyi Business Partners Association, which was formed with reference to the needs of the members of the Cileunyi Business Partners Association KSU themselves. This aims of thus study is to analyze the service of cooperatives on the level of satisfaction of members in the Cileunyi Business Partners Association Cooperative. The method used in this research is descriptive research method to determine the cooperative service to the level of member satisfaction. Research respondents are members of the Cileunyi Business Partners Association Cooperative, totaling 35 respondents. . Based on the results of the study, it shows that: The quality of service at the KSU Business Partners Association is included in the "Good" criteria, the overall quality of service at the KSU Business Partners Association according to respondents gets a value of 3388. Member satisfaction at the KSU Business Partners Association is included in the "Important" criteria, overall member satisfaction at the KSU Association Business Partners according to respondents get a score of 3707. Efforts that must be made by KSU Business Partners Association to increase member satisfaction through services are by paying attention to indicators that have not met members' expectations, namely regarding professional service to members, solving problems in cooperative members, providing answers to member questions, cooperative management, communication all members, quickly provide solutions to complaints from members, and good relations between KSU employees of the Business Partner Association and members.
| Item Type: | Thesis (Skripsi (S1)) |
|---|---|
| Uncontrolled Keywords: | Kualitas Pelayanan, Kepuasan Anggota |
| Subjects: | S1 - SKRIPSI |
| Divisions: | PROGRAM STUDI SARJANA MANAJEMEN > MANAJEMEN BISNIS |
| Depositing User: | Febrian Ricky |
| Date Deposited: | 05 Mar 2025 05:31 |
| Last Modified: | 05 Mar 2025 05:31 |
| URI: | http://repository.ikopin.ac.id/id/eprint/1350 |
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