The Analysis of Company Performance Based on Malcolm Baldrige with Special Reference to a Hotel in Indonesia

Raharja, Sam’un Jaja and Hasyim, Muhamad Ardi Nupi and Arifianti, Ria (2018) The Analysis of Company Performance Based on Malcolm Baldrige with Special Reference to a Hotel in Indonesia. Review of Integrative Business and Economics Research, 7 (4). pp. 193-202. ISSN ISSN: 2304-1013 (Online); 2304-1269 (CDROM); 2414-6722 (Print)

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Abstract

This study aims to analyse the company performance of a four-star hotel “XYZ” in Tangerang City, Indonesia. Theoretically, performance is a key concept engaged in by organisations, including governments, private companies and non-profit firms. To improve performance, a first step that is necessary to do is by assessing current condition company performance comprehensively. One of the tools to measure performance is Malcolm Baldrige criteria. In this work, performance is measured on the basis of the Malcolm Baldrige criteria. A qualitative research method is also employed. Results show that the performance of the XYZ Hotel is in the phase of early improvement.

Item Type:	Article
Uncontrolled Keywords:	XYZ hotel, company performance, Malcolm Baldrige, early improvement
Subjects:	JOURNAL
Divisions:	DOKUMEN IKOPIN
Depositing User:	Ikopin Teknologi Informasi
Date Deposited:	29 Mar 2021 02:49
Last Modified:	29 Mar 2021 02:49
URI:	http://repository.ikopin.ac.id/id/eprint/1017

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